1. What is the Mail-In Rebate offer?

The Mail-In Rebate offers customers a 30% cash rebate check when they purchase selected products in-store during the promotional period.

 

2. Which products are eligible for the rebate?

The rebate applies to The Lash Supply store’s purchases of products in the following categories:

Lash

Glue

Tweezers

 

3. Can this rebate be applicable for other promotions such as wholesale/ private labels?

No. This Mail-In-Rebate is not valid with other promotions, include wholesale, private label, online orders, phone orders.

 

4. How does the customer claim the rebate?

Customers need to fill out a rebate form provided in-store, attach their originial purchase receipt, and mail it to the specified address which is stated on the form.

The Lash Supply suggests making save a copy of your receipt and completed rebate form for your records.

Each rebate request must be mailed in a separate envelope.

Please DON’T accept the documents in store, to be qualified for this program, all have to be mailed back to our HQ office which is stated on the rebate form.

 

5. How long does it take for customers to receive their rebate?

Customers should receive their rebate check within 6-8 weeks of mailing their completed form and receipt. However there may be delays due to unforeseen circumstances beyond our control.

 

6. Are there any purchase limits?

No. there is no purchase limits for this program.

Each receipt can only be used once for a rebate claim.

Mail-In-Rebates are only valid in the U.S.A. and paid in U.S. currencies only.

Purchaser responsible for any applicable taxes.

 

7. How do Refunds, Returns, and Exchanges affect the Mail-In Rebate?

Returns and Exchanges: If a customer has already submitted the rebate form along with the original receipts but wishes to return or exchange the items, we will follow our standard Return and Exchange policy. However, the original rebate claim will be voided, and the customer must submit a new rebate claim for their new purchase using the new receipt.
Refunds: Refunds will be issued as gift cards, per our usual policy. If a refund is processed, the rebate will also be void, and the customer will not receive the rebate check. If a rebate check has already been issued, the rebate amount will be deducted from the refund value or adjusted accordingly.
Customer Notification: It's important to inform customers that if they return or exchange any products associated with a rebate claim, the rebate will be canceled. This helps set expectations and reduces potential confusion.
 

8. What is the promotional period for the rebate?

This MIR offer start from Sept 9, 2024. While Supplies Last.

 

9. Is there a time frame for customers to submit their rebate form?

No. There is no strict deadline for submitting the rebate form. However, we recommend that customers submit their form as soon as possible.

 

10. What happens if a customer loses their receipt or rebate form?

If a customer loses their purchase receipt, they will be unable to submit a claim for the rebate. Unfortunately, replacements for lost receipts cannot be provided. PLease advise customer to go to website and download the rebate form on the website.
Important Terms and Conditions:The Lash Supply is not responsible for lost, late, damaged, misdirected, incorrect, or postage-due mail or any consequential or incidental damages.
Incomplete, illegible requests, and requests from groups, clubs, or organizations will not be honored.
Reproduction, transfer, trade, purchase, or sale of the rebate form and/or purchase receipt is strictly prohibited.
Offer rights are not assignable or transferable.
The Lash Supply reserves the right to reject requests deemed (in its sole discretion) to be in violation of these terms, and any attempt to claim a rebate in violation of these terms constitutes fraud and will be prosecuted to the fullest extent of the law.
The Lash Supply may rescind or change this offer at any time.
 

11. Do we allow immediate discount instead of the Mail-In Rebate?

We do not allow deducting the rebate amount directly from their purchase at the time of sale. The rebate is only available through the mail-in process.
 

12. Has questions or issues with their rebate?

Please contact our customer service contact information:

Hotline 325-999-8999

Email: support@thelashsupply.com

 

Thank you,

The Lash Supply